About ICS

Insurance Claims Solutions

ICS is an Australian owned Insurance Claims Software business formed in 2000. The company has since grown into a leading provider of web based claims software for insurance companies and outsourced claims management providers.

Whilst the ICS system provides comprehensive claims recording, tracking, reporting and payment functionality enabling insurers to minimize and control claims administration costs, our ultimate aim is to provide the claims data and benchmarking information needed by insurers to improve risk selection and risk rating.

Our team (profiles below) is unique in that it not only includes software experts capable of providing leading edge solutions, but experienced subject matter experts who understand insurance and therefore how a claims system needs to respond as part of the overall insurance process.


Donovan Mollenhagen Donovan Mollenhagen
National Operations Manager

In his position as National Operations Manager, Donovan has led the development of the ICS Claims Management System since its inception, working closely with our clients to provide them with an efficient and complete solution to their claims management needs. With over 10 years as an IT professional working primarily in the financial services & telecommunications industries, Donovan has a wealth of knowledge in customer focused systems design which has and continues to be applied towards the development of ICS.